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Privacy Policy

Last updated: February 26, 2026

ModuleARCH ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website at www.modulearch.ca and who place orders for our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

1. Information We Collect

Information You Provide

  • Contact information: name, email address when you submit our contact form or place an order.
  • Order details: product configuration (finish, dimensions, hardware, options), quantity, and order reference numbers.
  • Payment information: payment is processed securely through Stripe. We do not store your credit card number, CVV, or full payment card details on our servers.

Information Collected Automatically

  • Analytics data: We use Google Analytics (GA4, property ID: G-NJ90R83QCF) to collect anonymized usage data, including pages visited, time on site, device type, browser, approximate geographic location, and referral source.
  • Cookies: Google Analytics places cookies on your device to distinguish users and sessions. See Section 6 below.

2. How We Use Your Information

  • To process and fulfill your orders
  • To communicate with you regarding your order status, pickup scheduling, and customer service inquiries
  • To issue sales receipts via QuickBooks
  • To schedule pickup appointments through our booking system
  • To analyze website traffic and improve our services
  • To comply with legal obligations

3. Third-Party Service Providers

We share personal information only with the following trusted third-party providers, solely for the purposes described above:

  • Stripe: secure payment processing
  • Intuit (QuickBooks): sales receipts
  • Google Analytics: anonymized website analytics
  • Microsoft (Outlook Calendar): pickup appointment scheduling
  • Heroku (Salesforce): secure website hosting

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your business relationship with us plus any period required by applicable tax and accounting laws (generally up to 7 years for financial records). You may request deletion of your personal data by contacting us; however, we may be required to retain certain information to comply with applicable legal, tax, and accounting obligations, in which case we will inform you of what data must be kept and why.

5. Your Rights

Under PIPEDA and Quebec Law 25, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal and regulatory retention obligations)
  • Withdraw consent for data processing
  • File a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec

To exercise any of these rights, please email us at info@modulearch.ca.

6. Cookies

Our website uses cookies placed by Google Analytics to collect anonymized usage data. These cookies do not identify you personally. You can control cookies through your browser settings. Disabling cookies may affect your browsing experience but will not prevent you from using our configurator or placing an order.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for all data transmitted between your browser and our servers, and secure hosting on Heroku's infrastructure.

8. Children's Privacy

Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

ModuleARCH
Email: info@modulearch.ca
Montreal, Quebec, Canada