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Terms & Conditions

Last updated: February 26, 2026

These Terms & Conditions ("Terms") govern your use of the ModuleARCH website at www.modulearch.ca and any orders placed through it. By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. Products & Orders

ModuleARCH manufactures custom architectural products to your specifications, including veneered interior doors and decking columns. Each product is built to order based on the configuration you select. Because every item is custom-made, please review your configuration carefully before completing your purchase.

All orders are subject to acceptance by ModuleARCH. We reserve the right to refuse or cancel any order at our discretion, in which case a full refund will be issued.

2. Pricing & Payment

  • All prices are displayed in Canadian Dollars (CAD) and include the cost of materials and manufacturing.
  • Applicable taxes (GST, QST, PST, or HST) are calculated at checkout based on your province of residence.
  • Payment is processed securely through Stripe. Full payment is required at the time of order.
  • Prices are subject to change without notice. The price confirmed at checkout is the price you pay.

3. Production & Lead Times

Custom orders are typically ready for pickup within 4 to 6 weeks from the date of order confirmation. Lead times may vary depending on order volume and material availability. We will notify you by email when your order is ready for pickup.

4. Pickup Only — No Shipping

ModuleARCH does not offer shipping or delivery. All orders must be picked up in person at our Montreal workshop. When your order is ready, we will contact you to schedule a pickup appointment through our online booking system.

It is your responsibility to arrange appropriate transportation for your order. ModuleARCH is not liable for any damage that occurs after the product leaves our workshop.

5. Refund & Return Policy

Because all products are custom-manufactured to your exact specifications:

  • Order cancellation: Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not accepted and no refund will be issued, as production will have begun.
  • Returns — damage only: Returns are only accepted in cases of damage or manufacturing defects (e.g., warping, veneer delamination, incorrect dimensions, hardware malfunction). You must notify us within 7 days of pickup by emailing info@modulearch.ca with photos of the damage. We will, at our discretion, repair the product, manufacture a replacement, or issue a full refund.
  • No returns for non-defective products: We do not accept returns or issue refunds for products that are free of damage or manufacturing defects. This applies to all configuration choices, including materials, finishes, and hardware selection.

6. Product Specifications

  • Natural wood veneers exhibit unique grain patterns and colour variation. This is a characteristic of the material, not a defect.
  • Stain colours may vary slightly due to the natural properties of different wood species. Sample images on our website are representative and may differ from the final product.
  • Dimensions are manufactured to industry-standard tolerances of ±1/16".

7. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of ModuleARCH and is protected by Canadian copyright law. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law, ModuleARCH's total liability for any claim arising from your order shall not exceed the purchase price you paid for the product(s) in question. ModuleARCH shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to installation costs, project delays, or lost profits.

9. Warranty

ModuleARCH provides a one-year limited warranty against manufacturing defects from the date of pickup. This warranty covers defects in materials and workmanship under normal use. It does not cover:

  • Damage caused by improper installation, modification, or misuse
  • Normal wear and tear
  • Exposure to excessive moisture, heat, or direct sunlight
  • Damage caused during transportation after pickup

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the District of Montreal.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website after changes constitutes acceptance of the new Terms.

12. Contact Us

If you have questions about these Terms, please contact:

ModuleARCH
Email: info@modulearch.ca
Montreal, Quebec, Canada